Information for groups

General terms & conditions

• The castle can only be visited on guided tours led by one of our guides.
• Your own tourguide is welcome to come along and  - if nessecary translate - and will not have to pay the entrance fee.
• Please make sure you arrive in time. Castle De Haar is entitled to cancel a booking when the group is delayed for more than 30 minutes. The full costs will be charged.
• Cancelation of a booking has to be done at least 10 days beforehand. If the group tour is cancelled less than 10 days before the reservation date, the costs for the planned group tour, based on the number of people mentioned in your confirmation, will be charged.
• It is possible to pay at the cash desk and souvenir shop with a PIN card.

Acessibility

• Cars are not allowed on the castle grounds, you can park at the carpark across the entrance. Next to the first row is also a parkingspace for touringcars (the driver will receive 1 free exit token). Visitors need an exit token (which can be purchased at the ticket office) in order to leave the carpark.
• For disabled visitors the park is partially accesible, the castle is not accessible (except for the waiting room on the lower ground floor). Wheelchair accessible toilets can be found near the entrance (at the Stalplein) and on the lower ground floor of the castle.
• Both children and adults are welcome to visit the guided tour, but when visiting with small children we advice you to take the special children's tour.
• Pets are not permitted inside the castle (except for aid dogs). Dogs are allowed in the park, but they have to be kept on a lead.

About the tour

• The tour starts inside the castle on the lower ground floor (you will receive a ground plan at the cash register), this is a ten minute walk from the car park.
• The tour lasts approximatly 55 minutes.
• The castle is very large and has more rooms than we can show you. During the tour you will see the most important and beautifull rooms on 3 different levels (lower ground floor, beletage and 1st floor). The fire department does not permit us to go above these levels.

Houserules

• Please bear in mind at all times that De Haar Castle is a historical museum. Visitors are expected to behave appropriatly to prevent damage to the collection. Please do not lean against the walls or touch the collection. When you need to sit down during the tour please ask the guide for a non collection chair.
• Coats, bags and umbrella's should be left in the area designated by your guide.
• During the tour visitors cannot leave the group, if you need to exit the tour please ask the guide for assistance.
• Filming and photography are not permitted in the castle.
• Smoking is not permitted in the castle.
• Eating and drinking is not permitted during the tour. It is permitted in the waiting room on the lower ground floor.
• Please switch of your mobile phones during the tour.
• Parents stay responsible for the behaviour of their children at all times.
• Instructions given by De Haar Castle's staff should be observed.

Parkrules

• Please respect nature - deposit your litter in the dustbins provided, do not break or damage any attributes in the park and only walk in the areas permitted (the lawns and the paths provided).
• The plants and flowers are there for you to enjoy - please do not pluck the flowers.
• Filming and photography is permitted in the park for private use only. (Semi-)professional shoots are not permitted, including weddingshoots.
• Given the many ponds and canals, keep a close eye on your children at all times.
• Instructions given by De Haar Castle's staff should be observed.